![]() “She broke down sobbing,” Sargent-Knudson said. A mother and daughter they met had been stuck at DIA for days, running out of money and clothes. Other passengers at the gate complained about similar confusion. “That’s when we realized that this seemed like a system-wide failure,” Sargent-Knudson said. ![]() A later flight scheduled out of their same gate to Phoenix was also canceled due to a lack of crew. “The words they used were that their flight attendants were ‘M.I.A.,’” Sargent-Knudson said.Ī call to the airline’s customer service line went unanswered. They waited through three hours of delays at the flight’s departing gate. Lafayette resident Carly Marie Sargent-Knudson found out their flight to New York had been canceled Monday after arriving at DIA with their partner and 3-year-old child. 27, 2022, at Denver International Airport. Hart Van Denburg/CPR News Michelle Gardner, at left, checks her Southwest Airlines flight status on Tuesday, Dec. Other major airlines also canceled flights, but have since recovered their operations. The mid-week cancellations came after an already rough period of travel chaos in the wake of a pre-Christmas winter storm, which saw thousands of scrapped flights over the busy holiday weekend. A spokesman for the company confirmed the disruptions could last through Thursday. “This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences.”Īt least 290 departing Southwest flights out of Denver International Airport have already been canceled for Wednesday per the reduced schedule, according to the flight tracking site FlightAware. “We recognize falling short and sincerely apologize,” the company said. The reduction will allow Southwest to reposition crews and planes scattered across the country. The carrier will operate roughly one-third of its routes “for the next several days,” according to a company statement posted online. He said the airline will help customers who suffered as a result.Southwest Airlines canceled more than 300 flights out of Denver on Tuesday and plans to continue slashing its schedule nationwide over the next several days as it works to recover from a meltdown of its scheduling technology triggered by Winter Storm Elliott. What we're watching: Southwest Airlines CEO Bob Jordan apologized publicly earlier this week for the failures. Southwest said that employees were working "around-the-clock" to help customers get back on schedule. ![]() Yes, but: Southwest said on Thursday it was "eager to return to a state of normalcy" on Friday, hoping for "minimal disruptions" over the New Year's Eve weekend. Operational challenges undermined the airline's ability to resume service, Axios reported.The big picture: Southwest passengers have been stuck in a travel nightmare since winter storms prompted widespread delays and cancellations leading up to Christmas. It ranked eighth on the list Friday morning. ![]() ![]() Southwest had topped FlightAware's charts with thousands of canceled flights earlier this week, when the airline flew about one-third of its schedule.The latest: As of 8:30 am ET Friday morning, Southwest had 41 cancellations, which is about 1% of its flight schedule, per Flight Aware data. Southwest Airlines flights appeared to be back on schedule Friday morning ahead of another busy holiday travel weekend after days of cancellations, delays and baggage claim chaos. ![]()
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